FAQ

Customer Help

Our team is always here to assist.

Orders and Shipping

Delivery is complimentary for all orders. Please allow 2- 3 weeks to reach at their destination but can take longer from time to time.

Once you have found the item you would like to purchase, click on the ADD TO BAG button to place it in your shopping bag. Follow the directions through the checkout process to complete your order.


Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information. To complete your order, you might be asked to confirm your identity via a multi-factor authentication process required by your bank.

Yes, it is safe to order on GGSImperia.com. We use industry-standard encryption technologies when transferring and receiving client data exchanged with our site server. To complete your order, you might be asked to confirm your identity via a multi-factor authentication process required by your bank.

Once your order has been dispatched, you will receive an email and can check the status of the order using track you order.

Once an order is confirmed, we regret that you cannot change the delivery address, please cancel the order and replace using the correct address.

We offer free worldwide shipping and deliver globally to all countries apart from the Russian Federation because of certain regulations.

GGS Imperia accepts the below payment methods:

  • Visa
  • American Express
  • Mastercard

Returns and Care

Returns may be made within 7 days from the date of delivery.

Please contact our customer services using Contact us page.

Please contact our customer services using Contact us page.

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